Welcome to On the Move. These Terms and Conditions govern your use of our website and our professional moving and transportation services. By accessing our website or booking any service, you agree to the terms outlined below.
Acceptance of Terms
By using our website, requesting a quote, or scheduling services with On the Move, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please discontinue use of our website and services.
Our Services
On The Move provides professional services including, but not limited to:
- Residential moving services
- Commercial and office moving
- Local transportation and relocation assistance
- Loading and unloading services
Service availability, pricing, and timelines are agreed upon at the time of booking and may vary based on location, scope, and specific client requirements.
Service Scheduling and Availability
Service dates and times are scheduled based on availability. While we make every effort to arrive on time and complete services as planned, delays may occur due to traffic conditions, weather, access limitations, or unforeseen circumstances.
On The Move is not responsible for delays beyond reasonable control.
Client Responsibilities
To ensure safe and efficient service, clients agree to:
- Provide accurate booking and contact information
- Ensure clear and safe access to pickup and delivery locations
- Properly prepare items for transport unless packing services are included
- Inform us in advance of fragile, oversized, or specialty items
We are not responsible for issues caused by incomplete or inaccurate information provided by the client.
Payments and Billing
Payment terms are established before services begin.
- Pricing is confirmed at the time of booking
- Additional charges may apply for extended time, additional labor, or changes requested after booking
- Late or unpaid invoices may result in service suspension
All fees must be paid according to the agreed payment method and schedule.
Liability and Property Damage
On The Move takes reasonable care when handling and transporting items. However, we are not responsible for:
- Pre-existing damage to items or property
- Damage caused by improper packing not performed by our team
- Delays or losses caused by factors beyond our control
Our liability, where applicable, is limited to the cost of the service provided.
Cancellations and Rescheduling
Cancellations or rescheduling requests should be made with reasonable notice.
- Late cancellations may be subject to cancellation fees
- Changes to service details may affect pricing and availability
Specific cancellation terms may vary depending on the service agreement.
Website Use and Intellectual Property
All content on this website, including text, images, logos, and service descriptions, is the property of On the Move and may not be copied, reproduced, or used without written permission.
Third-Party Links
Our website may contain links to third-party websites. On The Move is not responsible for the content, accuracy, or practices of external websites.
Changes to These Terms
On The Move reserves the right to update or modify these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of any changes.
Governing Law
These Terms and Conditions are governed by the laws of Canada and applicable provincial laws.
Contact Information
If you have questions regarding these Terms and Conditions or our services, please contact:
On The Move
📞 Phone: 289-987-2434
📧 Email: onthemoveandjunk@gmail.com